FAQs - Landlords

Advertising a Rental Property

How do I list a property?
  • Click the List a Property button at the top of any page. If you do not already have an account, go to the Create a New Account area, and fill in the blanks to start the process.
  • Once the account has been created, you will be taken to a new form where you fill in the property details, select a photos option, and select a payment method.
  • Photos can be uploaded anytime after the property details form has been submitted.
  • Payment is made after selecting the payment option desired and pressing the Submit button at the bottom of the form.
    Note: Listings go active when the payment has been made.
What is the price to advertise a rental property?

All pricing details are available on the prices page.

What are the payment options?
  • Visa, MC, or Amex are accepted online (anytime), or over the phone (weekdays).
    Note: Listings go active when the payment has been made.
  • Payment by cheque is also an option, however we wait to activate the ad until the cheque has been received.
Will I receive a receipt?

A receipt is automatically sent to the email address in your account. Receipts are also saved and accessible anytime within the Edit Listing area and within the Payment History area of the account.

Photos

How do I upload photos?
  • After submitting the listing you will be directed to the photo upload area.
  • If you are not ready to upload photos at that time, you can log into your account anytime, click Modify Listing, and then click the Add Photos button to access the photos upload area.
Why are the photos not showing with my ad?

When you upload the photos, you will see a message that says the photos were uploaded successfully, and they will be showing with your listing immediately. There is no delay. If you do not see the photos in your ad, the upload failed. Please try uploading them again, or email the photos to us and we will upload them for you. You can email the photos to us by replying to any of the emails we have sent to you and attaching the photos, or by sending them directly to photos@rentfaster.ca. Please ensure you include some information within the email that helps us identify the correct property listing where there are to be uploaded.

What type of photo formats are acceptable?

Formats accepted: JPG, TIF, PNG, BMP, GIF. If you have photos in a word doc, or pdf, please email them to us and we will be able to turn them into photo files for you.
If you have any problems uploading any types of photos, please email them to us, with some info about which listing is yours, and we will upload them for you as soon as possible.

Can I change the order of the slideshow?

Yes, there is an organize photos area where you can drag and drop photos in the exact order you prefer. Make sure to press Save afterwards. This area is accessible from within the Edit Listing area.
If the specific Organize Photos area does not work for you (some browsers don't love the feature, specifically older versions of Internet Explorer), click on the Caption Photos button, and rank the photos in the order desired. The photos ranked closer to the #1 will show to the front of the slideshow.

How do I label my photos?

This can be done within the Caption Photos area, accessible from within the Edit Listing area.

Does RentFaster.ca take photos?

Yes, we can send out a photographer within the Calgary area. Check out the pricing page.

I've paid to have you take the pictures - what should I do now?

If we have not already contacted you, contact us. We can generally set up appointments within 24/48 hours (business days). Appointments are available Monday-Friday, daytime hours.

How many photos will the photographer take?

They are instructed to take 2-3 angles of each room, as well as a few outside shots. If you have other preferences and ideas please let us, as well as the photographer, know.

When will the photos be posted to my ad?

Within 24 hours of when they were taken. Generally they are up faster than that.

Editing, Fixing, Checking, Renting

How do I make changes to my ad after it has been created?

You can change the ad whenever you like. Log into your account (with your username and password) from the top of any page. Go to the Edit My Listings area, and click the Modify Listing button.

Where is my ad - what is going on?

If your listing has been paid for it is active. Where your listing shows in the results is entirely dependent on what you enter into the search criteria, and then also how you sort the resulting listings. It will vary based on how broad of a search you choose to create. If you take a look at the search page you will see that there is a variety of ways to search for listings, and each different combination will yield different results.
Please ensure you have listed your property in the correct categories. You can check this by looking at what is currently selected in your Edit Listing area.

The map is showing my property in an incorrect location… how do I fix it?

In the Edit Listing section find the Fix Map button (near the top of the page). From there you can drag the map marker to the exact location.

What should I rent my place for?

Check out other properties on the site to gauge what the competition is offering. RentFaster.ca makes this easy for you. From the Edit Listing area, click the Similar Properties button to see similar properties, average and high/low pricing - all based on the distance from your rental property location. You can also adjust the automated search form.

Do you have more stats?

We sure do! When you have an active listing, check out the Full Market Stats area (from within the Edit Listing area). The stats area offers current and historical stats with a multitude of filtering options including: city sections, neighbourhoods, points of interest, property type, and number of bedrooms. The feature plots pricing and the number of available rentals on graphs, so you can easily locate trends in the rental market.

How many people have viewed my property listing?

From the Edit My Listings area, or at the bottom of the Edit Listing page you can monitor the number of views your listing has received. The views can be seen in daily, weekly or monthly formats. If you have reactivated the listing, we keep the historical views, so you can compare how many views you receive this rental period compared to the number you received during the last one.

How long will my property advertisement last?

Single-unit listings (that are not short-term rentals*) stay until they are rented once, whether this takes 3 days or 3 months.
Multi-unit listings** are based on a 60 days or 6 month time period. Other time frames can also be arranged.

*Short term rental = Properties rented on a month-to-month basis, and always looking for new renters.
**Multiple suites for rent located at a single address. Works best for apartment blocks.

If you say it stays until rented, why is there an expiry date?

Listings have expiration dates to help maintain the site with relevant rental listings. If your property listing nears the expiration date, you will receive an email from RentFaster.ca Four days prior to the date. The email asks you if your property has been rented, and if you need the listing extended free of charge. Please respond to this email and notify us if you require the ad to be extended. Please ensure your email address is up to date within the Edit My Account area.

My place is rented, how do I remove it?
  • From the Edit My Listings section, or at the bottom of the Edit Listing page, change the Rented Status to Rented.
  • The listing will be stamped rented immediately, and then it will be archived in your account within 48 hours.
  • If your property has tentatively been rented, please don't hesitate to marie the listing Rented. If something happens to the agreement you have - we will reactivate your listing free of charge.
The renter backed out, I want my listing again, why is it asking me to pay?

If the renter backs out, if they never show, if something else happens - just contact us and we will be glad to reactivate your listing free of charge and it will stay active until it actuallly rents out. If you cannot reach us immediately, you can pay to reactivate the listing and it will go active right away. We will refund the payment as soon as we get your message.

I activated my place too early (current renter not moving-out yet, renovations needed, or other problems, etc), but I don't want to mark my ad as Rented, what do I do?

No problem, please contact us and we will take the ad off for you and when you are fully ready we will activate the ad for you (no extra charges).

Rental Forms and Credit Checks

Do you have rental forms?

Yes, we think so. If you have an active listing (or have had an active listing in the recent past), check out the Rental Forms area. We offer a few different types of lease forms (pdf format), as well as a rental application, inspection checklist, statement of account form, notice to vacate, notice of rent increase, and more. Contact us if you any questions.

How can I run a credit check on the prospective renters?

We often recommend having the prospective tenant gather the credit report from a place like transunion.ca, and then submit the report to you. You can see exactly what the report should look like as transunion offers sample reports on their site. The cost for the report is approximately $15.
The other option is for you to request all the tenant's details and then run it through a company called Rent Check Corp.

Transaction History

Tax time - receipts needed, where are they?

Receipts are emailed automatically at the time of payment however, they are also saved. There are two ways to print receipts once you are logged into your account:

  • Select Modify Listing (from the Edit My Listings page), and then click on the Invoices/Receipt button near the top of the page.
  • Select the Payment History link, and then specify the date range you are looking for and press Refresh. From there you can either print a report or email it to yourself.

My Account

I had a listing a long time ago, do you still have it? How do I access it?

Yes, everything should be saved within your account. If you do not see the ad there, please contact us and we will try to locate it for you.

I'm not receiving the forgot password email. What is going on?

It is an automatic email that might be blocked by your email service. Please check your spam/junk folder. If it is not there either, please contact us and we will reset your password and send you the necessary info manually.

The re-set password is not working.

Please ensure both the username and password you are trying match the info within the email.
Try the links within the forgot password email. They should take you directly into your account area (bypassing the login area).

How do I update my account info (email, password, username)?

Once you are in your RentFaster.ca account, select Edit My Account, to update all your info.

FAQs - Renters

 

How do I find a place to rent?

RentFaster.ca offers three different search options:

From within the regular and map search, you can search by community and proximity...

Community search - 2 options:
  • Select one community and add distance from that community to your search. For example, if you are not sure of all the individual community names around the area of the city you want to live-in, but you are aware that you want to live in or around Killarney - select Killarney plus 2 or 3 kms. Your search will then include Killarney plus surrounding community rental listings.
  • If you know the exact communities, select the 2nd community option and simply click on each community name.
Proximity Search - 2 options:
  • Select a predefined landmark and add distance to find rental properties around that area of the city.
  • Enter an address or postal code, plus distance, to find available rentals in that location.

I don't see what I want - what can I do?

Run your search criteria, after pressing the search button and you see the results page, you can setup an email alert system by clicking on the Give Me More button. This will email you new and updated listings that match that specific search criteria. Setup a Home Wish List Ad, so landlords can contact you.

How can I view only new listings?

Run your search and press the Give Me More button, located at the top or bottom of the results. This signs you up to receive New Listing Alerts by email within the hour of a matching listing being posted. After you find a place, simply press the Unsubscribe link found within any of the notification emails you have received, and the system will unsubscribe your alert.

How do I find rental properties that allow pets?

This filter is available within the Advanced search, and map search. Select Pets=allowed and Pets=negotiable.

We are moving from 'X' in a few months, what areas are desirable?

A lot of this will be personal preference. Check out the Community Profile pages, and the Map Search. Do you want to live within a certain distance of a reference point (job location, local landmark, etc)? If so, try the Proximity Search, and then setup a New Listing Alert.

My Faves, where are they?

Currently faves are only saved on the computer/device that you saved them from originally.

I think a rental ad on the site is a scam…

If you find a property that you think is a scam, please contact us. There is a Report Listing button within the each listing. Please fill out the form to notify us and we will look into the issue as soon as possible. Please also check out the alert page.

What does "Under 18" mean?

That category is intended to mean "adult building". So if Under 18 = No, the property is only being suitable for adults.

Can I access an old ad that is no longer on the site?

Archived ads are only accessible through the landlord's account. The archived ads are saved in a different format, and we are unable to tell you what the ad looked like on the exact date you viewed the ad.